AI built for regulated industries.
Not adapted to them.
A deterministic core decides first, against your rules — no AI model decides alone. The model only explains. Self-service for banks, health systems, and regulated institutions, built on that one rule.
300+ organizations in production. SOC 2 Type II certified.
Decision trace
Record #TR-4410 · Fee waiver1Customer asks a question"Can I get the $35 NSF fee waived?" — via Chat
2Deterministic core evaluates eligibilityFirst-time NSF, no waivers in trailing 12 monthsfee-waiver-eligibility
3Concierge explains the decisionPlain-language response — the model never decided, only narrated
4Record sealed, replayable on requestAvailable to any examiner or auditor, step by step
Trusted by 300+ client organizations
Three pillars. One trust architecture.
Every request passes through all three, in this order — never a different one. See the full architecture on Platform →
The Concierge
Talks to the customer, in any channel, and routes each request to the right specialist agent. Explains the decision your systems already made — never makes one of its own.
Pillar 2The Rulebook
Dollar thresholds, eligibility rules, and policy checks run here, in code — before a model ever sees the request.
Pillar 3The Ledger
Every step — timestamped, sealed, replayable — so an examiner, auditor, or your compliance team never has to take your word for it.
Partners
Built once. Trusted wherever the rules are strict.
The same deterministic core — rules decide first, the model only explains — adapts to whatever your examiner, regulator, or compliance team actually requires.
Banking & Credit Unions
Reg E disputes, KYC, and payments resolved end-to-end — built for the OCC, CFPB, FFIEC, and FDIC, not adapted for them.
Claims & policy servicing
First notice of loss, coverage checks, and policy changes without a phone queue.
Explore →HealthcarePatient self-service
HIPAA-aware scheduling, billing, and care-gap follow-up, 24/7.
Explore →Legal ServicesIntake & case status
Client intake and status updates without paralegal time.
Explore →GovernmentPublic sector self-service
Benefits and permit status resolved without a call center.
Explore →Retail & TelecomBilling & order support
Disputes and order issues resolved on the first contact.
Explore →Same core, applied to the function that's flooding your queue.
Deployed narrow, on the workflows that generate the most repetitive volume today.
Customer Experience
Disputes, servicing, and account questions resolved end-to-end.
FinanceFinance Ops
Invoice status, reconciliation questions, payment exceptions.
LegalLegal & Compliance Ops
Policy Q&A and intake, with every answer traceable to a source.
HRHR Onboarding
New-hire questions and document collection, orchestrated to completion.
ITIT Helpdesk
Access requests and routine tickets resolved without a queue.
Automation you can audit. Not AI you have to trust.
Every AI vendor demos to the CX team. Palladium demos to your compliance leader first.
Replayable audit trailevery interaction
Every prompt, tool call, decision, and reasoning step — timestamped, sealed, exportable for examiners and internal audit.
Deterministic guardrailsdollar & risk thresholds
Hard limits enforced in code, not prompts. Natural-language policy enforcement layered on top, never instead.
Prompt-injection & output screeningevery message
Inbound messages screened before they reach the model; outbound responses screened before they reach the customer. PII redaction runs on both passes.
SOC 2 Type II · HIPAAcertified · compliant
Bank-grade encryption, role-based access, and no training on your customer data — by default and by contract.
Private, model-agnostic coreyour VPC or ours
Hosted by Sphere with strict data isolation, or fully private in your own cloud with private model options.
Most AI concierges ask customers to trust a black box. Regulated industries can't. Palladium never decides on its own — it only explains a decision your systems already made.
“Our support team went from routine tickets to actual relationship management. The audit trail meant compliance signed off in a week, not a quarter.”
“Patients get answers at 2am without a clinician ever losing oversight of what the AI is allowed to say.”
“It found underbanked accounts our own relationship managers hadn't flagged — with a sized number attached to each one.”
What “explainable by design” looks like in production.
$2B regional bank
62%of tier-1 volume automated. Moved routine fee-waiver and dispute questions off the call-center queue; compliance signed off on the audit trail in under two weeks.
Multi-site health system
24/7patient coverage. Scheduling and billing questions answered around the clock without a clinician losing oversight of what the AI is allowed to say.
Community bank
140+underbanked accounts surfaced in the first pass, each flagged with a sized opportunity for the relationship team — 2 weeks to first insight.
Frequently asked
Is this a chatbot?
No. A chatbot deflects to articles or a queue. Palladium's concierge resolves the request end-to-end — verifying identity, checking eligibility against your rules, and executing the action in your system of record.
Does the AI ever make the decision on its own?
No — that's the point. A deterministic core evaluates eligibility and policy first; the model's only role is to explain that decision in plain language.
Is our data used to train shared models?
No — not by default, and not by contract. Private LLM options and VPC deployment are available for institutions with sovereignty requirements.
How fast can we be live?
Most engagements reach first insight within two weeks and a first production workflow within weeks, not quarters.
See the decision trace on your own use case.
A live walkthrough, not a slide deck — a real request resolved end-to-end, with the full audit trail replayed on screen.
Book a walkthrough