Explainable, auditable AI for regulated institutions.
Guides on governance, human-in-the-loop design, and compliance — written for the banks, credit unions, health systems, and insurers evaluating AI concierge platforms.
Palladium vs. delight.ai — deterministic core vs. consumer memory platform
How a compliance-first, audit-by-design concierge compares to a broader consumer-CX personalization platform.
Try it before the call.
Replay a decision, check a workflow, browse the journeys, and learn the terms — then see it on your own use case.
Replay a sealed decision
Step through a real record — rule, explanation, and seal — the way an examiner would.
Open the replay →AssessmentIs this workflow ready for AI self-service?
Eight questions, an instant result, and the first step that fits.
Take the assessment →CatalogJourneys by industry
What the rule decides, what the AI explains, and what goes on the record — journey by journey.
Browse the journeys →GlossaryExplainable AI, in plain language
Every term on this site, in one line, without the jargon.
Read the glossary →Start with the questions your role asks.
Explainable AI for Regulated Institutions
Why "the model said so" isn't an answer a bank or health system can give a regulator — and what a traceable answer looks like instead.
Read the articleGovernanceAI Governance for Banks and Health Systems
A practical governance model for deploying customer-facing AI under real regulatory scrutiny — ownership, oversight, and change control.
Read the articleGovernanceHuman-in-the-Loop AI: Why the Model Shouldn't Decide Alone
The case for a deterministic core plus a human escalation path — and why "the AI decided" is the wrong design for regulated decisions.
Read the articleComplianceAI Risk Management in Practice
A working framework for identifying, scoring, and mitigating AI risk in customer-facing deployments — not just a policy binder.
Read the articleComplianceAI Compliance Checklist: What Auditors and Regulators Expect
The specific artifacts and evidence an examiner will ask for when your AI concierge touches customer decisions — mapped to what to have ready.
Read the articleComparisonPalladium vs. delight.ai
Two different bets: a deterministic, audit-first core built for regulated industries versus a broader consumer memory and personalization platform.
Read the comparisonThe AI Compliance Checklist
A one-page, printable checklist mapped to what examiners actually ask for. Enter your email to get the PDF.
The Due-Diligence Resource Kit
The due-diligence playbook, a regulatory framework mapping tool, four architecture reference diagrams, and a delivery-model quiz — everything a risk or compliance team needs to evaluate Palladium, in one place.
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See how the deterministic core works
Everything in these guides — the audit trail, the escalation path, the governance model — runs underneath every Palladium deployment. See it live.