Built for the industries where the rules are strict.
Banks, credit unions, insurers, health systems, legal services, government agencies, and retail and telecom providers run Palladium on the same core — rules decide first, the model only explains — tuned to what their examiner or regulator actually requires.
Trusted by 300+ client organizations
One trust architecture. Different rulebooks.
The same deterministic core adapts to whatever your examiner, regulator, or compliance team actually requires.
Banking & Credit Unions
Reg E disputes, KYC, and payments resolved end-to-end — built for the OCC, CFPB, FFIEC, and FDIC, not adapted for them.
Claims & policy servicing
First notice of loss, coverage checks, and policy changes without a phone queue.
Explore →HealthcarePatient self-service
HIPAA-aware scheduling, billing, and care-gap follow-up, 24/7.
Explore →Legal ServicesIntake & case status
Client intake and status updates without paralegal time.
Explore →GovernmentPublic sector self-service
Benefits and permit status resolved without a call center.
Explore →Retail & TelecomBilling & order support
Disputes and order issues resolved on the first contact.
Explore →Partners
What “explainable by design” looks like in production.
$2B regional bank
62%of tier-1 volume automated. Moved routine fee-waiver and dispute questions off the call-center queue; compliance signed off on the audit trail in under two weeks.
Multi-site health system
24/7patient coverage. Scheduling and billing questions answered around the clock without a clinician losing oversight of what the AI is allowed to say.
Community bank
140+underbanked accounts surfaced in the first pass, each flagged with a sized opportunity for the relationship team — 2 weeks to first insight.
Automation you can audit. Not AI you have to trust.
Every AI vendor demos to the CX team. Palladium demos to your compliance leader first.
Replayable audit trailevery interaction
Every prompt, tool call, decision, and reasoning step — timestamped, sealed, exportable for examiners and internal audit.
Deterministic guardrailsdollar & risk thresholds
Hard limits enforced in code, not prompts. Natural-language policy enforcement layered on top, never instead.
Prompt-injection & output screeningevery message
Inbound messages screened before they reach the model; outbound responses screened before they reach the customer. PII redaction runs on both passes.
SOC 2 Type II · HIPAAcertified · compliant
Bank-grade encryption, role-based access, and no training on your customer data — by default and by contract.
Private, model-agnostic coreyour VPC or ours
Hosted by Sphere with strict data isolation, or fully private in your own cloud with private model options.
Built on the same trust architecture
Every function and every industry runs through Palladium's deterministic core, the same rules-first, auditable path used across the platform. See exactly how a request moves from question to sealed record.
See Palladium on your own use case
A live walkthrough, not a slide deck — a real request resolved end-to-end, with the full audit trail replayed on screen.