One trust architecture, applied to the function that’s flooding your queue.
Palladium deploys narrow, on the workflows that generate the most repetitive volume today — customer experience, finance, legal and compliance, HR, and IT. Every function runs on the same core: rules decide first, the model only explains, and every step is sealed for audit.
Trusted by 300+ client organizations
Five functions. One deterministic core.
Pick the queue that costs you the most today. The same rules-first, auditable path runs underneath every one of them.
Customer Experience
Disputes, servicing, and account questions resolved end-to-end.
FinanceFinance Ops
Invoice status, reconciliation questions, payment exceptions.
LegalLegal & Compliance Ops
Policy Q&A and intake, with every answer traceable to a source.
HRHR Onboarding
New-hire questions and document collection, orchestrated to completion.
ITIT Helpdesk
Access requests and routine tickets resolved without a queue.
Start with the questions your role asks.
Partners
What “explainable by design” looks like in production.
$2B regional bank
62%of tier-1 volume automated. Moved routine fee-waiver and dispute questions off the call-center queue; compliance signed off on the audit trail in under two weeks.
Multi-site health system
24/7patient coverage. Scheduling and billing questions answered around the clock without a clinician losing oversight of what the AI is allowed to say.
Community bank
140+underbanked accounts surfaced in the first pass, each flagged with a sized opportunity for the relationship team — 2 weeks to first insight.
Automation you can audit. Not AI you have to trust.
Every AI vendor demos to the CX team. Palladium demos to your compliance leader first.
Replayable audit trailevery interaction
Every prompt, tool call, decision, and reasoning step — timestamped, sealed, exportable for examiners and internal audit.
Deterministic guardrailsdollar & risk thresholds
Hard limits enforced in code, not prompts. Natural-language policy enforcement layered on top, never instead.
Prompt-injection & output screeningevery message
Inbound messages screened before they reach the model; outbound responses screened before they reach the customer. PII redaction runs on both passes.
SOC 2 Type II · HIPAAcertified · compliant
Bank-grade encryption, role-based access, and no training on your customer data — by default and by contract.
Private, model-agnostic coreyour VPC or ours
Hosted by Sphere with strict data isolation, or fully private in your own cloud with private model options.
Built on the same trust architecture
Every function and every industry runs through Palladium's deterministic core, the same rules-first, auditable path used across the platform. See exactly how a request moves from question to sealed record.
See Palladium on your own workflow
A live walkthrough, not a slide deck — a real request resolved end-to-end, with the full audit trail replayed on screen.