Constituent self-service that any auditor can retrace, line by line.
Palladium gives agencies a concierge for benefits, permits, and records requests — one where every determination comes from a rule, not a guess, and every conversation leaves a record an inspector general could replay from scratch.
Trusted by 300+ client organizations
Public accountability isn't a feature request. It's the job.
Agencies don't get to choose their reviewers. A benefits determination might be revisited by a hearing officer, a permit decision by an oversight board, a records response by a FOIA appeal — sometimes years after the original conversation happened. That means a constituent-facing AI system can't just sound right in the moment; it has to produce a decision trail that holds up under scrutiny it can't predict.
Palladium is built around that constraint from the ground up. A deterministic core evaluates eligibility, status, and process rules first — the same rules a caseworker would apply. Concierge, the conversational layer, only explains what the core already decided. It never determines eligibility, never approves a permit, and never has the authority to act on its own. The result is instant self-service with zero autonomous decision-making, and a record that any auditor, inspector general, or requester can retrace end-to-end.
Built for the questions constituents actually ask.
Benefits eligibility
Constituents ask whether they qualify for a program and get an instant, rule-based determination with the reasoning shown, not asserted.
Permit & license status
Applicants check where a permit or license sits in the queue and what's outstanding, pulled live from the system of record.
Constituent service requests
Pothole reports, utility complaints, and service tickets get triaged and routed against published SLAs, with status available on demand.
Public records status
Requesters track a FOIA or public-records request through each processing stage without filing a follow-up inquiry.
Partners
The same five steps, every constituent interaction.
Data stays put
Submitted records and PII are handled under agency data-governance rules before anything reaches a model.
Rules decide
A deterministic layer checks eligibility, permit stage, or case status against the actual program rules.
AI explains
Concierge narrates that determination in plain language — it doesn't reason its way to one.
A path forward
An appeal, a department transfer, or a caseworker handoff is offered wherever the outcome isn't final.
Everything's sealed
A replayable record is available for any oversight body, IG, or requester on request.
Two conversations, decided by rules — not by the model.
In both cases below, the core system reaches the determination first. Concierge's only job is to explain it clearly and point to what happens next.
- Core system checks eligibility rules deterministically against the constituent's submitted data
- Concierge explains the eligibility determination in plain language
- Offers an appeals path if the outcome is unfavorable
- Core system pulls the permit record from the system of record
- Concierge explains the current stage and any outstanding requirements
- Offers to connect to the relevant department for anything unresolved
Built for oversight bodies, not just constituents.
Every determination Palladium surfaces to a constituent traces back to a specific rule, applied to specific submitted data — never to a model's best guess. That's the whole point when the reviewer isn't a customer, it's a hearing officer, an auditor, or a legislative oversight committee. See the full five-step architecture, delivery tiers, and security detail on the Platform page.
- Deterministic core decides — the model only narrates
- Every determination is retraceable for oversight review
- No autonomous action on eligibility, permits, or records
- A sealed record available on request, not reconstructed after the fact
Aligned to the frameworks public-sector AI already has to answer to.
Agencies operate under public-records law, data-protection statutes, and — increasingly — AI-specific rules for government use. Palladium's architecture is built to map cleanly to all three.
| Domain | Representative frameworks | What Palladium maps to it |
|---|---|---|
| Public records & transparency | FOIA and state-level public-records laws | A retraceable log of every determination and the rule behind it, available on request. |
| Data protection & privacy | GDPR · CCPA/CPRA (where applicable) | PII redaction before model access, consent handling, and data-residency controls. |
| AI-specific regulation | EU AI Act (public-sector, high-risk use) | Risk classification, explainability, and human-oversight requirements built into the architecture, not bolted on. |
See the complete framework table and full trust architecture on the Platform page.
See it on your agency's own workflows
Walk through a real benefits, permitting, or records-request conversation on your own program rules — no live constituent data required.